Supervisor’s Efforts to Improve Service Quality at Koral Restaurant The Apurva Kempinski Bali

Dewi, Ni Kadek Yustina and Suarta, I Ketut and Budiasa, I Made (2023) Supervisor’s Efforts to Improve Service Quality at Koral Restaurant The Apurva Kempinski Bali. Diploma thesis, Politeknik Negeri Bali.

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Abstract

This final report is the result of an analysis which aims to explain the service quality at Koral Restuarant The Apurva Kempinski Bali and explain the supervisor's efforts to improve service quality also to describe the problems faced by supervisors in efforts to improve the service quality at Koral Restaurant The Apurva Kempinski Bali and how to solve those problems. The collecting data methods for this final report are observation method, interviews method, documentation method and literature method. The data analysis methods and techniques in this final report use descriptive qualitative analysis method by explaining in detail the information that has been previously collected during on the job training at The Apurva Kempinski Bali regarding the supervisor's efforts to improve service quality at Koral Restaurant The Apurva Kempinski Bali. The results of the analysis will be presented using two methods, namely the formal method by including pictures and tables related to the supervisor's efforts to improve service quality at Koral Restaurant The Apurva Kempinski Bali and the informal method by describing information using word or sentence descriptions and in a structured manner regarding the supervisor's efforts to improve service quality at Koral Restaurant The Apurva Kempinski Bali.

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