Implementation of Online Training in Enhancing Front Office Employee Performance through Marriott Global Source Platform at W Bali-Seminyak

Utari, Ni Made Ayu Pearly (2024) Implementation of Online Training in Enhancing Front Office Employee Performance through Marriott Global Source Platform at W Bali-Seminyak. Undergraduate thesis, Politeknik Negeri Bali.

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Abstract

This research examines the Implementation of Online Training through the Marriott Global Sources platform and its impact on Employee Performance, specifically aiming to assess the influence of such training in enhancing the performance of Front Office employees at the W Bali – Seminyak. Data collection was conducted through observation, questionnaires, interviews, and documentation, utilizing both quantitative and qualitative descriptive analysis techniques. The target respondents for the questionnaires were employees of the Front Office Department, selected through a saturated sampling technique, with a total of 65 respondents. Additionally, interviews were conducted with key informants, namely the Front Office Managers and Learning and Development Managers. The data analysis process included stages such as instrument testing, simple correlation testing, classical assumption testing, partial significance testing (t-test), simple linear regression analysis, lack of fit testing, and determination coefficient testing (R²), all performed using IBM SPSS 27 software. The findings of this study indicate that the t-count value exceeds the t-table value, suggesting that the online training variable has a partial effect on the employee performance variable. Furthermore, the adjusted R Square value of 0.627 indicates that 62.7 percent of the variation in employee performance is significantly influenced by the online training variable, while the remaining 37.3 percent is attributed to other factors not included in the research model.

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