Developing Model of Extraordinary Breakfast Experience For The Luminary’s Happiness at Boneka Restaurant, The St. Regis Bali Resort

Putra, Putu Bagus Anugrah Perdana (2024) Developing Model of Extraordinary Breakfast Experience For The Luminary’s Happiness at Boneka Restaurant, The St. Regis Bali Resort. Undergraduate thesis, Politeknik Negeri Bali.

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Abstract

In the Hospitality Industry, especially the Food & Beverage Department, breakfast menus are generally served in one place with a standard buffet restaurant concept with adaptations to existing breakfast types in the world, the issue of managing the best experience is very important for hospitality businesses because business continuity can depend on delivering a valuable guest experience. The aim of this study is to identify the construction and generator of unforgettable experiences to create our Illustrious happiness with a mixture of qualitative and quantitative methods with data research from the perspective of luxury hotels, employees and Luminary with a combination of POAC theory and Plan Behavior. Feel Happiness during the period of stay at The St. Regis Bali Resort can be measured through Guest Voice but now guest voice is still far from the target, and the decline in satisfaction index is a problem faced by The St. Regis Bali Resort today. For this reason, researchers want to research and find effective ways through research combined with existing theories with The industry lacks research that can assist in developing specific measures and tools to design experiences that meet guest expectations, Buehring & O'Mahony (2019). Data from this study were obtained through questionnaires, interviews and focus group discussions with the aim of finding models processed with mixed method (sequential exploratory) data analysis techniques. With the combination of POAC theory and Planned Behavior as the beginning of the formation of variables to produce happiness that The St. Regis Bali Resort, Boneka Restaurant want to achieve, The St. Regis Bali Resort Management from this study produced two effective and efficient models to increase happiness for tourists who stay at The St. Regis Bali Resort and while enjoy breakfast at Boneka Restaurant, namely model of extraordinary menu followed by model extraordinary service that is special and surprise at the time enjoyed the breakfast. Result of this research that the extraordinary service model carried out and the resulting menu contributes to new knowledge in the world of hospitality, with The Quick Six Service and the use of the PAINT method during the explanation and when chefs make the food into a new way in the world of hospitality optimize and become a strong basis to increase closeness between staff and luminary. Because emotional connection is the beginning of happiness. By making the atmosphere feel like home when at The St. Regis Bali Resort. Extraordinary service must be applied in every aspect by the staff, not only on the Food & Beverages side, but on all stake holders at The St. Regis Bali Resort are expected with the aim of maintaining the quality and Luxury Brand owned by The St. Regis Bali Resort.

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