Application of Tri Hita Karana to Guest Satisfaction at Pita Maha Resort & Spa

Manuaba, Ida Bagus Made Yoga and Nadra, Nyoman Mastiani and Puspita, Ni Putu Lianda Ayu (2022) Application of Tri Hita Karana to Guest Satisfaction at Pita Maha Resort & Spa. Repositori Politeknik Negeri Bali.

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Abstract

This study aims to analyze the application of Tri Hita Karana which consists of the concepts of Parahyangan, Pawongan and Palemahan on Guest Satisfaction. The location of this research is in Pita Maha Resort & Spa, Ubud Bali. The population in this study are domestic tourists who stay at Pita Maha Resort & Spa while the sample used is domestic tourists who are not domiciled in the province of Bali with a total of 100 respondents. The data analysis technique used is the Simple Linear Regression Analysis Technique. Based on the results of this study, the value of tcount = 9.112 which is greater than the value of ttable = 1.984 with a significance value of 0.000, less than 0.05, which means that the application of Tri Hita Karana has a positive and significant effect on Guest Satisfaction at Pita Maha Resort & Spa. This shows that the better the implementation of Tri Hita Karana, it can increase Guest Satisfaction. Suggestions that can be given by researchers are that Pita Maha Resort & Spa is expected to make a better waste management system, always separate organic and non-organic waste and add facilities that are still lacking and provide facilities in accordance with what was promised to consumers.

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