Analysis of Company Performance Measurement Using the Balanced Scorecard Approach at PT Smart Advisory Solutions

Wandini, Ni Komang Ari Prema and Ariana, I Made and Handayani, Luh Nyoman Chandra (2022) Analysis of Company Performance Measurement Using the Balanced Scorecard Approach at PT Smart Advisory Solutions. Repositori Politeknik Negeri Bali.

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Abstract

This research aims to find out and analyze how the performance of PT Smart Advisory Solutions for the last three years is measured using the four perspectives contained in the balanced scorecard method such as finance, customers, internal business processes, growth, and learning. This study focuses on analyzing primary data from interviews with the director of PT Smart Advisory Solutions and secondary data in the form of company financial statements and customer and employee data as supporting data for the study. The data analysis technique used is the descriptive quantitative analysis technique. This study shows that the performance of PT Smart Advisory Solutions from a financial perspective is not good, a customer perspective is good, an internal business process perspective is good, and a learning and growth perspective is good. With this, the performance of PT Smart Advisory Solutions for the last three years is good.

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