Performance Measurement Analysis with Balance Scorecard Approach at BPJS Ketenagakerjaan Bali Gianyar Branch

Putri, Ni Putu Cahyaning and Suandi, I Ketut and Hudiananingsih, Putu Dyah (2022) Performance Measurement Analysis with Balance Scorecard Approach at BPJS Ketenagakerjaan Bali Gianyar Branch. Repositori Politeknik Negeri Bali.

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Abstract

This study aims to analyze as well as describe the performance of the company with a balanced scorecard perspective in a certain period. The study was conducted at BPJS Ketenagakerjaan Bali Gianyar Branch in the period 2020 and 2021. The data sources used were primary data from interviews with several field heads and survey results to permanent employees, as well as secondary data from membership data, labor acquisition data, and company IT operational data. The analysis technique used is a mix method ap-proach which is a combination of qualitative data from interview results with quantitative data in the form of numbers which are then interpreted and concluded. Performance measurement with a balanced scorecard perspective at BPJS Ketenagakerjaan Bali Gianyar Branch cannot be said to be perfect. The measurement results from a financial perspective cannot be said to be good because there is still a large difference between receivables and the amount of receivables. In addition, the performance from the customer perspec-tive is quite good despite the decrease in the number of participants, but BPJS Ketenagakerjaan Bali Gianyar Branch continues to gain trust and internal business processes, as well as learning and growth show good results as well. Therefore, there is a need for more serious handling, such as having a special team that handles and focuses on receivables because the existence of receivables can have an impact on participant guarantee payments and if they continue to be assisted with investment funds, the development of the company will be less than optimal. In addition, the various measurement results can be used as evaluation considerations by BPJS Ketenagakerjaan Bali Gianyar Branch so as to improve company performance.

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