Application of Green Practices in Food & Beverage Service to Increase Guest Satisfaction at Hote Le Grande Uluwatu Bali

Dewi, Ni Komang Ayu Nosia and Mataram, I Gusti Agung Bagus and Winia, I Nyoman (2022) Application of Green Practices in Food & Beverage Service to Increase Guest Satisfaction at Hote Le Grande Uluwatu Bali. Repositori Politeknik Negeri Bali.

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Abstract

This study aims to analyze the application of Green Practices which consists of Green Action, Green Food and Green Donation par-tially and simultaneously on Guest Satisfaction in the Food & Beverage department at Hotel Le Grande Uluwatu Bali. The popula-tion in this study are guests who stay at the Hotel Le Grande Uluwatu Bali with 50 guests as a sample of respondents. The analyti-cal technique used in this research is Multiple Linear Regression Analysis. The results of this study indicate that the Green Action variable has a significant value of 0.007 so that the Green Action variable partially has a significant effect on Guest Satisfaction. The Green Donation variable has a significant value of 0.02 so that it partially has a significant effect on Guest Satisfaction. While the Green Food variable has a significant value of 0.447 so that it partially has no significant effect on Guest Satisfaction. The conclu-sion shows that the Green Practices component simultaneously has a significant effect on Guest Satisfaction with an adjusted R Square value of 0.775 or it can be stated that it has an effect of 77.5% and the remaining 23.5% is influenced by other variables out-side this study.

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