Green Practice Implementation to Improve the Quality of Service at A Little Nan Yang Restaurant at Hotel Le Grande Bali

Widiastuti, Dewa Ayu Dwi and Susyarini, Ni Putu Wiwiek Ary and Sagitarini, Luh Linna (2022) Green Practice Implementation to Improve the Quality of Service at A Little Nan Yang Restaurant at Hotel Le Grande Bali. Repositori Politeknik Negeri Bali.

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Abstract

This study aims to analyze how the influence of green action, green food, and green donation on the quality of service at the Little Nan Yang Restaurant at the Hotel Le Grande Bali. Data collection methods used were observation, interviews, questionnaires, and literature study. The number of respondents in this study amounted to 75 guests who visited the Little Nan Yang Restaurant at the Hotel Le Grande Bali by using the accidental sampling method. The data analysis technique used is multiple linear regression anal-ysis. Before conducting the analysis, the validity and reliability tests were conducted on the questionnaires distributed to the re-spondents. Based on the results of the t-test that has been carried out, it is concluded that the three independent variables partial-ly have a positive influence on the quality of service at the Little Nan Yang Restaurant at the Hotel Le Grande Bali. The test results show that the green action variable has a t count > t table, which is 5.345 > 1.99394, and the significance value of X1 is 0.000 < 0.05. The green food variable has a value of t arithmetic > t table that is 4.919 > 1.99394, and the significance value of X2 is 0.000 <0.05. The green donation variable has a t count > t table, which is 2.568 > 1.99394, and a significance value of 0.012 < 0.05 for X3. Based on the results of the F test, the three independent variables simultaneously have a positive influence on the quality of ser-vice at the Little Nan Yang Restaurant at the Hotel Le Grande Bali. This is evidenced by the calculated F value of 288.757 with a significance of 0.000 <0.05. Based on the results of multiple linear regression analysis, the regression coefficient value of X1 is 1.493, X2 is 1.202, and X3 is 1.282. So, the first variable, namely green action, has the most dominant effect on service quality.

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