Service Based on Green Tourism in Improving Customer Satisfaction by Food And Beverage Service Department at Four Points by Sheraton Bali Kuta

Agustini, Ni Kadek and Sudiarta, Made and Elistyawati, Ida Ayu (2022) Service Based on Green Tourism in Improving Customer Satisfaction by Food And Beverage Service Department at Four Points by Sheraton Bali Kuta. Repositori Politeknik Negeri Bali.

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Abstract

This study to determine the application of green tourism based service by the food and beverage service department at Four Points By Sheraton Bali Kuta and how it impact on customer satisfaction. The research sample was determined by the incidental sampling method with a sample of 80 guest who had received service from the food and beverage service department at Four Points By Sheraton Bali Kuta as respondents. The data used in this by type are qualitative data and quantitative data. While the data according to the source used in this study are primary data in the form of questionaires and secondary data in the form of information on the Four Points By Sheraton Bali Kuta hotel. The data collection method used in a questionnaire. The data analysis technique used is descriptive qualitative analysis with descriptive statistics on a likert scale range using microsoft excel 2010. The results show that the application of green tourism-based services on green service and energy-saving variables according to customers is not good. The variables of green product, green design and consumption reduction according to customers are good. The impact of green tourism-based services on customer satisfaction at The Eatery Restaurant is that customers agree to take actions such as buying back products and services, recommending products and services to others, buying other types of products from The Eatery Restaurant, being interested in buying food and beverage products from The Eatery Restaurant. Eatery Restaurant compared to other restaurants and provide positive comments and suggestions regarding products and services.

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