Implementation of Green Practices at Housekeeping Department to Improve Room Attendant Performance in Atana Hotel Dubai

Gunawan, Dewa Gede Wahyu Chandra and Susanto, Budi and Armoni, Ni Luh Eka (2022) Implementation of Green Practices at Housekeeping Department to Improve Room Attendant Performance in Atana Hotel Dubai. Undergraduate thesis, Politeknik Negeri Bali.

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Abstract

This research discusses implementation of green practices at the housekeeping department to improve the performance of room attendants in Atana Hotel Dubai. This research was made because the authors are interested in the changes of performance that occur before and after the implementation of green practices at the Atana Hotel Dubai. During the COVID-19 pandemic, green practices were an important thing carried out by Atana Hotel Dubai to improve the performance of room attendant employees, preserve the environment, save energy (electricity, water) and save company finances so that company goals can be realized. The method of determining informants in this research used a purposive sampling method with the number of informants who were given a questionnaire were 44 people from room attendant employees and interviews with assistant managers, senior housekeeping supervisors and room attendant supervisors regarding the implementation of green practices at Atana Hotel Dubai. This research uses descriptive qualitative analysis method. Data collection methods in this reseacrh were observation, interviews, questionnaires and documentation. The results of this research conclude that: 1) room attendant employees have implemented green practices well, there is only one indicator that gets simply implemented, namely changing towels every two days with an average value of 2.70 this happens because it is adjusted to guest requests . 2) The impact of implementing green practices to improve room attendant performance is very good and has a positive impact, resulting in an increase of room attendant performance from year to year.

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