Handling Check-In for Spire Royal Ambassador IHG by Receptionist at InterContinental Bali Resort Jimbaran

Damayanti, Sang Ayu Putu Mira and Murni, Ni Gst Nym Suci and Jendra, I Wayan (2022) Handling Check-In for Spire Royal Ambassador IHG by Receptionist at InterContinental Bali Resort Jimbaran. Diploma thesis, Politeknik Negeri Bali.

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Abstract

Tourism is one source of foreign income for almost all countries. Bali is one of the tourist destinations that is well known for its natural beauty and cultural diversity. Many tourist objects support the nature and local wisdom of Balinese culture. The number of tourist visits to Bali being a positive impact on economic progress for Balinese, especially in the area that became the first destination of travel like Jimbaran. The increase of tourist visits to Bali also increases service in tourism, especially in the facilities and infrastructures to support the smoothness of tourism as an accommodation service. One of the facilities and infrastructures that support and have a crucial role in providing service to tourists is accommodation services such as hotels. Especially in Bali, there are many hotels. Whether in the mountains, central cities, and near the beaches. InterContinental Bali Resort Jimbaran is one of the five–stars hotels located close to the beach and famous with excellent facilities. InterContinental Bali Resort Jimbaran is one hotel with the concept of a resort. InterContinental Bali Resort operation has Front Office Department. The front office is one of the departments in the hotel as a front liner facing the guest directly. The front office is often called the First and the Last Impression of the guest. In the hotel, there is a check-in process. Those are one of the steps that guests complete the registration process the first time they come to the hotel. The check-in process at InterContinental Bali Resort is one of the responsibilities of a receptionist. Guests who stay in InterContinental Bali Resort vary like individual guests (Free Individual Travelers), group guests, and member guests. Member guests are Base/Club members, Elite members, Ambassador Elite members, and Royal Ambassadors. A Royal Ambassador member is a member who has at another highest level and gets an invitation from the IHG base on the loyalty connect program’s arrangement that a mandatory web-based application used to facilitate all loyalty-related functions at the hotel. Royal Ambassador is from Spire Ambassador members selected by the membership program. Spire Royal Ambassador identified as a VIP guest.

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