Satisfaction of the Stakeholders as Users of Graduates of Bali State Polytechnic

Kencanawati, Anak Agung Ayu Mirah and Sukartini, Ni Wayan and Marheni, Lily (2019) Satisfaction of the Stakeholders as Users of Graduates of Bali State Polytechnic. In: International Conference On Applied Science and Technology 2019-Social Sciences Track (iCASTSS 2019), 24, 25 October 2019, Nusa Dua, Bali, Indonesia.

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Abstract

Generally, the aim of this study was to analyze the quality of satisfaction of the stakeholders as employers of the International Business Management Study Program, Department of Business Administration, Bali State Polytechnic. Specifically, the purpose of the study was to analyze stakeholders’ satisfaction, and get feedback from stakeholders to improve quality of the graduates. The number of samples studied were 30 companies following the results of the 2018 tracer study. Data were collected using interviews, observations, questionnaires, and documentation. Data collection techniques included purposive sampling (companies that are already known as employers). Then the data obtained were analyzed using descriptive statistics, and qualitative descriptive. The results of this study were expected to be useful for MBI Study Program in the future development, and for stakeholders as users of D4 MBI Study Program graduates. The results of the study showed that in general the level of stakeholder satisfaction was in the category of high / satisfied category. The input obtained from the stakeholders was that the ability to communicate face to face by graduates needs to be improved. One way that can be given as a suggestion to increase stakeholders’ satisfaction is to change the learning model that is able to promote students’ confidence in expressing opinions for example by having more discussion activities

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