Implementation of Tri Hita Karana in Improving The Quality of Front Office Services At Pullman Bali Legian Beach Hotel & Resort

Dewi, Ni Putu Endang Rosita and Bagiastuti, Ni Ketut and Septevany, Elvira (2022) Implementation of Tri Hita Karana in Improving The Quality of Front Office Services At Pullman Bali Legian Beach Hotel & Resort. Repositori Politeknik Negeri Bali.

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Abstract

This study aims to determine the implementation of tri hita karana in improving the quality of front of-fice services at Pullman Bali Legian Beach Hotel & Resort and the impact of tri hita karana in improving the quality of front office services at Pullman Bali Legi-an Beach Hotel & Resort. The sample in this study used an accidental sampling technique as many as 40 respondents and as many as 2 informants. The population referred to in this study were guests staying at Pullman Bali Legian Beach Hotel & Resort and in-terviews with Front Office Manager and Guest Experience Manager. The types of data in this study are primary data and secondary data. Data obtained through interviews, observations and ques-tionnaires. This research uses descriptive qualitative and quantita-tive methods with analysis using multi-ple linear regression analysis SPSS 26.0 for Windows. The results of this study indicate that the imple-mentation of the THK concept is also seen from the parahyangan concept, namely providing worship facilities by providing prayer mats in the lobby, conducting socialization about tri hita karana, holding learning activities to make canang, and Balinese dancing. The implementation of the THK concept is seen from the pawongan concept, namely the front office applies a friendly attitude, always greets guests by saying "Om Swastyastu", and is fast in serving check-in. The implementation of the THK concept can be seen from the palemahan concept, namely the application of energy saving, waste and waste pro-cessing, and the use of plastics that have been implemented properly by the front office. The effect of THK implementation through the t test and F test, it was found that the parayangan, pawongan, and palemahan have a positive and significant influence partially and simulta-neously on the quality of ser-vice so that the hypothesis is accepted. The magnitude of the influence of parhyangan, pawongan, and palemahan through the coefficient of determination (R2) R Square test is 82.2% affecting the service quality of Pullman Bali Legian Beach Hotel & Resort, while 17.8% is influenced by other variables not explained in this study.

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