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Thesis
Kumaratungga, Anak Agung Istri Agung Diah Chandani Kumaratungga (2025) Evaluasi Metode HEAT (Hear Them Out, Empathize, Apologize, Taking Proper Action, and Follow Up) dalam Menangani Keluhan Tamu pada Kelana DMC. Undergraduate thesis, Politeknik Negeri Bali.