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Pratama, I Gusti Ngurah Agung Eka and Natalia, Sang Ayu Made Krisna Dewi and Triyuni, Ni Nyoman (2023) Penanganan Antrean Kamar oleh Cliff Lounge Supervisor di The Apurva Kempinski Bali. Diploma thesis, Politeknik Negeri Bali.