The Existence of Customer Service of PT Angkasa Pura I at I Gusti Ngurah Rai International Airport

Lestari, Levia Dian and Somawati, Ni Putu and Harmini, Anak Agung Ayu Ngurah (2022) The Existence of Customer Service of PT Angkasa Pura I at I Gusti Ngurah Rai International Airport. Diploma thesis, Politeknik Negeri Bali.

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Abstract

The Existence Of Customer Service of PT Anglasa Pura I at Gusti Ngurah Rai International Airport. The existence of customer service that discussed is about the job descriptions of customer service which is they do work preparation, creating good relationship with the airlines, giving service to the passengers or airport visitors, and promoting tourism in Bali. The first is Preparation Before Giving Service to Passengers or Airport Visitors. The Customer Services Officer have to make sure the grooming is done well, wearing personal protective equipment, check the equipment readiness and log in to INALIX system. The second is creating Good Relation with the Airlines. There are cases that occur and involve Customer Service of Angkasa Pura Airports with airline such as passengers ask about flight regulation, ask about airlines office, and ask about lost and found department. The third is giving Service To Passengers. There are 3 type of service that giving to passengers by Customer Services Officer at I Gusti Ngurah Rai International Airport, namely giving information to passengers or airport visitors, giving special need service for disable passenger, elderly passenger, and pregnant women, do a customer satisfaction survey to improve airport services. The last is promoting Tourism In Bali. There are several activities done by Customer Services Officer to help promoting tourism in Bali, such as wearing endek every Tuesday, wearing kebaya every Thursday, giving brochure to passengers, and get involved as MC in traditional dance show.

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