Handling 3 Days 2 Nights Borneo Orangutan Tour Package by Operation Staff at Come2Indonesia

Nurhaliza, Chika Maynda and Somawati, Ni Putu and Widana, I Putu Krisna Arta (2023) Handling 3 Days 2 Nights Borneo Orangutan Tour Package by Operation Staff at Come2Indonesia. Diploma thesis, Politeknik Negeri Bali.

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Abstract

Tourism is one of the fields that has the potential to create jobs. The scope of the tourism industry involves various economic sectors. The aspects covered in the tourism industry include: restaurants, lodging, transportation, tourist destinations, tourist attractions, and travel agencies. One of the scopes of tourism is a Travel Agency or what is often referred to as a Travel Agent. One of the Travel Agents in Bali is Come2Indonesia which is a subsidiary of PT Asiable which is engaged in domestic travel or inbound tour. One of the most unique tour packages and in demand by tourists is the Borneo Orangutan Tour. In this Borneo Orangutan tour package, tourists have the opportunity to see flora and fauna of Borneo directly with a klotok boat. There are several obstacles in instance: klotok boat fully booked, limited guides with certain languages, and error in sending the reservation. The expected use of the final project is to improve the quality of work and company services that will be provided to clients in the future. Based on the results can be concluded that there are several steps to handling this tour package, as follows: pre-tour or, on-tour or the day of the tour, and post-tour or when Come2Indonesia collecting the feedbacks from the cutomers. In addition, when handling the tour there are some obstacles, but those obstacles or problems can be through by an effective and efficient solution. The solution of the obstacles are operation staff have to book the klotok boat immediately before it is fully booked, Come2Indonesia can hire more guides that can speak multi languages, and operation staff have to remind Come2Borneo by call if there is no confirmation.

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