Environmental Awareness of Front Office Department Staff in Improving Green Action at The Westin Resort Nusa Dua, Bali

Masandewi, Ni Made Krisna (2024) Environmental Awareness of Front Office Department Staff in Improving Green Action at The Westin Resort Nusa Dua, Bali. Undergraduate thesis, Politeknik Negeri Bali.

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Abstract

This study aims to identify the barrier of environmental awareness of Front Office Department staff in implementing green action at The Westin Resort Nusa Dua, Bali. Data collection methods used are observation, interviews, documentation, literature review and triangulation. The interviews were done with six informants. The analysis used is qualitative. The research results revealed that Front Office Department employees at The Westin Resort Nusa Dua, Bali have a good environmental awareness, but environmental awareness itself is not sufficient to determine the implementation of green action. There are other factors that influence the implementation of green action, cost, convenience, operational movements, quality, and customer attitudes. The indicators of green action that have not improved are environmentally friendly products and pollution prevention. In order to improve green action implementation especially using eco-friendly products and pollution prevention indicators, the Front Office Department could try to survey to find eco-friendly products that could be used in the Front Office Department that meet the standard of Front Office Department operational as well as make regulations to optimize soft copy document for pollution prevention.

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