Implementation Tri Hita Karana to Improve Service in Concierge Section at The St. Regis Bali Resort

Anuarta, I Putu Agus and Triyuni, Ni Nyoman and Nadra, Nyoman Mastiani (2022) Implementation Tri Hita Karana to Improve Service in Concierge Section at The St. Regis Bali Resort. Undergraduate thesis, Politeknik Negeri Bali.

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Abstract

This Research aimed to analyze implementation Tri Hita Karana to improve service in Concierge section at The St. Regis Bali Resort. This research mainly focusses to identify the implementation of Tri Hita Karana in daily operation at Concierge section in order to improve the service to the guest and enliven the St. Regis Bali’s mission statement “as St. Regis Host, we make the everyday exquisite”. The data used in this research were collected by using qualitative, descriptive and observation. Qualitative and descriptive research methods have been very common procedure for conducting research in many disciplines, including education, psychology and sciences. The goal of descriptive research and descriptive is to describe a phenomenon and its characteristics. This research is more concerned with what rather than how or why something has happened. While the observation is way of gathering data by watching behavior, events, or nothing physical characteristics in their natural setting. Observation can be overt (everyone knows they are being observed) or covert (no one knows they are being observed). The benefit is that people are more likely to behave naturally if they do not know they are being observed. For example, measuring the amount of Concierge staff did not implement concept of Tri Hita Karana to improve the service.

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