Relation Between Front Office Employee Training and Employee Performance at Bvlgari Resort Bali

Antari, Ni Wayan Septi (2025) Relation Between Front Office Employee Training and Employee Performance at Bvlgari Resort Bali. Undergraduate thesis, Politeknik Negeri Bali.

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Abstract

This research focuses on the implementation of LQA (Leading Quality Assurance) training for front-office employees at Bvlgari Resort Bali and analyzes the relationship between the training and employee performance. The primary objectives are to examine how the LQA training program is implemented and to measure the strength of the relationship between the training and employee performance. This study uses a quantitative approach supported by descriptive methods. Data collection involves observations, interviews, documentation, literature review, and questionnaires. The collected data is analyzed using descriptive statistics and correlation analysis through SPSS Statistics 27. The findings reveal that the LQA training program at Bvlgari Resort Bali is implemented in a structured and systematic manner. Additionally, the results of the correlation analysis show a strong positive relationship between front-office training and employee performance. These findings underscore the importance of effective training implementation in supporting high performance and maintaining service quality in the luxury hospitality industry. For further research, this study can be used as a benchmark to explore how training enhances employee performance across different hospitality environments.

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	Resort, Front Office, Relations, Employee Training, Employee Performance
Subjects:	Ilmu Sosial Humaniora > Ilmu Sosial
Divisions:	Jurusan Pariwisata > Prodi D4 Manajemen Bisnis Pariwisata > Skripsi
Depositing User:	Ni Wayan Septi Antari
Date Deposited:	17 Aug 2025 23:57
Last Modified:	17 Aug 2025 23:57
URI:	https://repository.pnb.ac.id/id/eprint/16158

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