Maharani, Ni Kadek Ariesta Sri Dwita (2025) The Effectiveness of Marriott Global Source Online Training in Enhancing Front Office Employee Performance at The Ritz-Carlton Bali. Undergraduate thesis, Politeknik Negeri Bali.

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Abstract

This study aims to determine how the Marriott Global Source (MGS) platform is implemented for online training and to analyze its effectiveness in improving the performance of Front Office employees at The Ritz-Carlton Bali. This study uses a qualitative approach with qualitative descriptive analysis techniques. Data were collected through observation, in-depth interviews, documentation, and literature review. The informants in this study consist of the Assistant Guest Relations Manager as the key informant and several Front Office employees as primary informants. The results of the study indicate that the MGS platform has been consistently implemented as an effective online training tool for developing employees' technical competencies and work behavior. The effectiveness of training through MGS has contributed positively to improving the quality, quantity, reliability, and work attitude of Front Office employees. Thus, MGS-based online training has proven to be an effective strategy in supporting employee performance improvement in the luxury hospitality environment.

Item Type: Thesis (Undergraduate)
Uncontrolled Keywords: Employee Performance, Online Training, Effectiveness, Marriott Global Source, Front Office
Subjects: Ilmu Ekonomi > Ilmu Manajemen > Manajemen
Ilmu Sosial Humaniora > Ilmu Sosial
Divisions: Jurusan Pariwisata > Prodi D4 Manajemen Bisnis Pariwisata > Skripsi
Depositing User: Ni Kadek Ariesta Sri Dwita Maharani
Date Deposited: 30 Aug 2025 03:40
Last Modified: 30 Aug 2025 03:40
URI: https://repository.pnb.ac.id/id/eprint/17795

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