Evaluation of Training Programs to Support Employee Performance at Discovery Kartika Plaza Hotel Bali

Maharani, Komang Diah Putri (2025) Evaluation of Training Programs to Support Employee Performance at Discovery Kartika Plaza Hotel Bali. Undergraduate thesis, Politeknik Negeri Bali.

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Abstract

This study aims to improve the effectiveness of training programs in improving employee performance at the Discovery Kartika Plaza Hotel Bali. The background of this study is based on the importance of the tourism and hospitality sector, which demands superior service quality and competent employees, as well as the differences in final performance scores between departments in the hotel, which indicate potential bottlenecks in the implementation and evaluation of training programs. The purpose of this study is to determine how the training program is implemented and analyse its contribution to the final employee performance scores. The research method used is a qualitative approach, with the research location at Discovery Kartika Plaza Hotel Bali. The object of this study focuses on training programs and employee performance, with variables analysed including training program indicators (instructors, participants, materials, methods, objectives, and targets) and employee performance indicators (quality, quantity, time efficiency, effectiveness, and work commitment). Data were collected through in-depth interviews, non-participant observation, and documentation studies using primary and secondary data. Data analysis was carried out using the interactive model of Miles and Huberman (2019) which consists of data collection, data condensation, data presentation, and conclusion drawing. The results of the study indicate that the implementation of the training program at this hotel is structured and comprehensive, coordinated by the Human Resources Department and fully supported by the Head of Department. This program uses internal instructors, materials relevant to SOPs, and various training methods such as On-the-Job Training and simulations, which are tailored to operational needs. The contribution of the training program to employee performance is shown by the increase in quality, quantity, time efficiency, work effectiveness, and strengthening employee commitment and motivation. Thus, the training program at this hotel is successful not only in improving technical skills but also in strengthening psychological aspects such as employee confidence and loyalty.

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	Training Programs, Employee Performance, CIPP Model, Standard Operating Procedure, Human Resources
Subjects:	Ilmu Sosial Humaniora > Ilmu Sosial
Divisions:	Jurusan Pariwisata > Prodi D4 Manajemen Bisnis Pariwisata > Skripsi
Depositing User:	Komang Diah Putri Maharani
Date Deposited:	29 Aug 2025 12:25
Last Modified:	04 Sep 2025 11:53
URI:	https://repository.pnb.ac.id/id/eprint/17937

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