Anjani, Ni Made Pitria (2025) The Analysis of the Implementation of the Check-In Standard Operating Procedures against Employee Performance at Anantara Uluwatu Bali Resort. Undergraduate thesis, Politeknik Negeri Bali.

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Abstract

This research aims to analyze the implementation of Standard Operating Procedures (SOP) on employee performance and analyze the impact of SOP on employee performance in handling the check-in process at Anantara Uluwatu Bali Resort. This research uses quantitative research methods with data collection techniques through questionnaires, interviews, observations, and literature studies. The sample in this study amounted to 30 respondents who were all front office employees, with a saturated sampling technique. Data analysis was carried out using simple linear regression processed through the SPSS version 27 application. Based on the results of the simple linear regression test, it shows that the implementation of the SOP has a positive and significant effect on employee performance in handling the check-in process. The coefficient of determination test results show that the SOP variable contributes 88.6% to employee performance, while the remaining 11.4% is influenced by other factors not examined in this study. Thus, it can be concluded that the implementation of the SOP has a very important role in improving employee performance, especially in the implementation of the check-in process in the Front Office Department.

Item Type: Thesis (Undergraduate)
Uncontrolled Keywords: Standard Operating Procedures, Employee Performance, Check-In, Front Office
Subjects: Ilmu Sosial Humaniora > Ilmu Sosial
Divisions: Jurusan Pariwisata > Prodi D4 Manajemen Bisnis Pariwisata > Skripsi
Depositing User: Ni Made Pitria Anjani
Date Deposited: 30 Aug 2025 06:06
Last Modified: 30 Aug 2025 06:06
URI: https://repository.pnb.ac.id/id/eprint/18422

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