Analysis of ‘Six Senses App’ Usage in Handling Guest Requests by Front Office Employee at Six Senses Uluwatu Bali.

Dewi, Ni Luh Puspa (2025) Analysis of ‘Six Senses App’ Usage in Handling Guest Requests by Front Office Employee at Six Senses Uluwatu Bali. Undergraduate thesis, Politeknik Negeri Bali.

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Abstract

This research aims to determine the performance of 'Six Senses App' and the obstacles faced by front office employees in handling guest requests at Six Senses Uluwatu Bali. This research employs descriptive quantitative methods using observation, questionnaires, interviews, and literature studies to collect the data. The sampling technique used is census sampling, where the entire population in Front Office Department totalling 41 respondents. The data were analysed using PIECES framework, which consists of aspects of performance, information and data, economy, control and security, efficiency, and service. From the six aspects, only four were used in this research, namely performance, information and data, control and security, and service. The aspects of economy and efficiency were excluded due to limited time availability during the research process in the Front Office Department, and therefore could not be researched more deeply. Based on the results, Six Senses App is running well. The data processed show that the performance aspect has a mean value of 3.70 with a good category, the information and data aspect have a mean value of 4.27 with an excellent category, the control and security aspect have a mean value of 4.22 with an excellent category, and the service aspect has a value of 4.12 with a good category. These mean values show that the performance aspect has the lowest mean value compared to other aspects so that it requires further attention. The low mean value in the performance aspect is due to several obstacles, namely feature issues, technical issues, and user constraints.

Item Type:	Thesis (Undergraduate)
Uncontrolled Keywords:	Six Senses App, Front Office, Guest Request, Application Performance
Subjects:	Ilmu Sosial Humaniora > Ilmu Sosial > Ilmu Komunikasi
Divisions:	Jurusan Pariwisata > Prodi D4 Manajemen Bisnis Pariwisata > Skripsi
Depositing User:	Ni Luh Puspa Dewi
Date Deposited:	03 Sep 2025 13:02
Last Modified:	03 Sep 2025 13:02
URI:	https://repository.pnb.ac.id/id/eprint/18478

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