Karindia, I.G.A Putu Bintang (2025) Implementation of Green Action in Improving Service Quality at Front Office Department in Hilton Clearwater Beach Resort & Spa. Undergraduate thesis, Politeknik Negeri Bali.

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Abstract

This study aims to analyze the implementation of green action implemented at front office department in Hilton Clearwater Beach Resort & Spa and evaluate its impact on service quality. Green action refers to environmentally friendly practices such as energy efficiency, use of environmentally friendly materials, recycling, and pollution reduction. This study uses a quantitative approach, obtained from questionnaires distributed to 60 hotel guests, determined using the Slovin formula. The variables studied are green practice as the independent variable and service quality as the dependent variable. Data analysis techniques include descriptive statistical analysis, simple linear regression, and instrument validity and reliability tests. The results of the study is to provide a comprehensive picture of the effectiveness of green action in improving service quality in the hospitality sector, especially in front office services.

Item Type: Thesis (Undergraduate)
Uncontrolled Keywords: Implementation, Green Action, Service Quality, Front Office, Hilton Clearwater Beach Resort
Subjects: Ilmu Sosial Humaniora > Ilmu Sosial
Divisions: Jurusan Pariwisata > Prodi D4 Manajemen Bisnis Pariwisata > Skripsi
Depositing User: I G A Putu Bintang Karindia
Date Deposited: 01 Sep 2025 07:59
Last Modified: 01 Sep 2025 07:59
URI: https://repository.pnb.ac.id/id/eprint/18685

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