Soge, Felisitas Novianty (2025) Implementasi Sistem Reservasi Tamu di Tropical Temptation Beach Club Ungasan Bali. Diploma thesis, Politeknik Negeri Bali.

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Abstract

Penelitian ini menganalisis implementasi sistem reservasi tamu di Tropical Temptation Beach Club Ungasan, Bali. Hasil menunjukkan sistem reservasi melalui kanal online dan offline sudah efektif, didukung SOP dan integrasi antar departemen. Pelayanan dinilai baik, meski masih ada kendala seperti perubahan mendadak, keterlambatan respons, dan ketidakkonsistenan SOP. Strategi perbaikan meliputi penambahan staf, pelatihan rutin, double confirmation, serta penggunaan auto-reply dan cross-check data.

Item Type: Thesis (Diploma)
Uncontrolled Keywords: Sistem Reservasi, Pelayanan Tamu, Hospitality.
Subjects: Ilmu Ekonomi > Ilmu Manajemen > Manajemen
Divisions: Jurusan Administrasi Bisnis > Prodi D3 Administrasi Bisnis > Tugas Akhir
Depositing User: Felisitas Novianty Soge
Date Deposited: 21 Sep 2025 16:15
Last Modified: 21 Sep 2025 16:15
URI: https://repository.pnb.ac.id/id/eprint/21793

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