Implementation of Eco-Friendly Behaviour by Front Office Department to Support Green Hotel in Grand Zuri Kuta Bali

Erliasih, Luh Vony and Sutama, I Ketut and Septevany, Elvira (2023) Implementation of Eco-Friendly Behaviour by Front Office Department to Support Green Hotel in Grand Zuri Kuta Bali. Undergraduate thesis, Politeknik Negeri Bali.

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Abstract

This research entitled "Implementation of eco-friendly behavior by Front Office Department to Support Green Hotel in Grand Zuri Kuta Bali" was conducted with the aim of knowing the Implementation of Eco-Friendly Behavior consisting of the variables Energy Conservation, Transportation and Mobility, Waste Avoidance, Consumerism , and Environmental Conservation in supporting the Green Hotel at Grand Zuri Kuta Bali, as well as knowing which variables from the Green Hotel should be improved again. The research location in Grand Zuri Kuta Bali Hotel from July 2022 to June 2023. Data collection methods used are observation, interviews with the front office manager, front desk agent, reservation and bellboy, documentation in hotel’s area and literature studies. The data analysis technique used is qualitative analysis. Based on the results of data processing from observations, interviews, documentation and literature studies conducted, the results obtained are that Eco-friendly behavior has been able to support green hotels on the points of Energy Management, Environmental Protection and Green Products and Services, but on Green Design, Reduce Consumption and Socio Economic and Environmental Benefits still need to be improved. In an effort to increase this, Grand Zuri Kuta Bali will segregate waste based on type, replace plastic and paper signs with wooden signs, and conduct socialization regarding green hotel actions at Grand Zuri Kuta Bali.

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