Effectiveness of Marriott Global Source Training Platform in Enhancing Front Office Employee Performance at Renaissance Bali Uluwatu Resort & Spa

Udayana, I Made Gede and Aryana, I Nyoman Rajin and Puspita, Ni Putu Lianda Ayu (2023) Effectiveness of Marriott Global Source Training Platform in Enhancing Front Office Employee Performance at Renaissance Bali Uluwatu Resort & Spa. Undergraduate thesis, Politeknik Negeri Bali.

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Abstract

This research focuses on the Effectiveness of Marriott Global Sources Training Platform and Employee Performance with the aim of knowing how effective the Marriott Global Source Training Platform is in enhancing Front Office employee performance at the Renaissance Bali Uluwatu Resort and Spa. Data collection was carried out by observation, questionnaires, interviews, and documentation with data analysis techniques, namely quantitative and qualitative descriptive analysis. The target respondents for distributing the questionnaires were Front Office Department employees using saturated sampling technique with 30 respondents and conducting interviews by determining key informants using a purposive sampling technique. The key informant in this research are Front Office Managers and Learning and Development Managers. The stages of the data analysis technique start from the instrument test, simple correlation test, classical assumption test, partial significant test (t-test), simple linear regression analysis, and test of the coefficient of determination (R2) using the IBM SPSS 26 program. The results of this study show t-count value more than the t-table it can be interpreted that the effectiveness of online training variable has a partial effect on employee performance variables and has an adjusted R Square value of 0.551 which means that the variation in employee performance can be significantly influenced by the Effectiveness of Online Training variable by 55.1 percent, while the remaining 44.9 percent is explained by other factors not explained in the research model.

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