Widyartawan, I Gusti Kade Alit (2025) Evaluasi User Experience dalam Mekanisme Monitoring Piutang Berbasis Spreadsheet pada Account Receivable Admin PT Paragon Technology and Innovation DC Bali. Undergraduate thesis, Politeknik Negeri Bali.

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Abstract

This research evaluates the accounts receivable monitoring system at PT Paragon Technology and Innovation DC Bali, which faces significant challenges characterized by information retrieval times exceeding 25 minutes, 48 technical complaints per month, and difficulties in handling 2,400 transactions with an average receivable value of 81.6 billion rupiah per month. Using a qualitative approach through structured interviews, direct observation, and documentation study, the research identifies five major constraints: inefficient information retrieval, suboptimal interface, uneven workload distribution, limited real-time monitoring capabilities, and lack of system integration. The findings indicate that the existing system causes operational delays and decreased productivity, impacting internal efficiency and customer satisfaction. The research recommends developing an integrated accounts receivable monitoring system with real-time monitoring features, user-friendly interface, and the ability to handle workload fluctuations to improve the company's operational efficiency.

Item Type: Thesis (Undergraduate)
Uncontrolled Keywords: accounts receivable monitoring system, operational efficiency, receivables management, information systems, PT Paragon Technology and Innovation
Subjects: Ilmu Ekonomi > Ilmu Manajemen > Manajemen
Ilmu Ekonomi > Ilmu Manajemen > Administrasi Keuangan (Perkantoran, Pajak, Hotel, Logistik, Dll)
Divisions: Jurusan Administrasi Bisnis > Prodi D4 Manajemen Bisnis Internasional > Skripsi
Depositing User: I Gusti Kade Alit Widyartawan
Date Deposited: 28 Aug 2025 11:19
Last Modified: 28 Aug 2025 11:19
URI: https://repository.pnb.ac.id/id/eprint/17478

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